PRIVACY POLICY
At Forest Lodge – The Retreat, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. By using our website, you consent to the practices described below.
1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, email address, phone number, address, and payment details.
• Non-Personal Information: Browser type, device information, and pages visited on our website.
• Health Information (if applicable): For wellness bookings, you may provide health-related information to ensure safe and effective service delivery.
2. How We Collect Information
We collect information through:
• Direct Interactions: When you fill out forms, make bookings, or communicate with us.
• Automated Technologies: Cookies and tracking technologies to enhance user experience.
• Third-Party Services: Payment gateways and analytics providers.
3. Why We Collect Your Information
We collect your information to:
• Process bookings and payments.
• Customize and improve your experience on our website.
• Provide customer support.
• Communicate promotional offers, updates, and newsletters (if you have opted in).
• Ensure health and safety standards for our wellness services.
4. How We Store, Use, and Share Your Information
• Storage: Personal information is securely stored using industry-standard protocols.
• Usage: Information is used solely for operational purposes, as outlined above.
• Sharing: We may share your information with third-party providers, such as payment processors or service providers, to facilitate services. We do not sell your personal information to any third party.
5. Communication with Visitors
We may contact you via email, phone, or text to:
• Confirm bookings or transactions.
• Share promotional offers (if you have opted in).
• Provide updates regarding your interaction with us.
6. Information on Minors
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.
7. Cookies and Tracking Technologies
We use cookies to enhance user experience, analyse website traffic, and improve our offerings. By using our website, you consent to the use of cookies.
8. Privacy Policy Updates
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly.
9. Your Rights
You have the right to:
• Access, update, or delete your personal information.
• Withdraw consent for communications or data processing (where applicable).
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: info@forestlodgetheretreat.com
Phone: 078 420 1495